• Patient Services Coordinator

    Posted Date 1 week ago(10/10/2018 7:36 PM)
    Job ID
    2018-1265
    Category
    Customer Service/Support
  • Overview

    AccessHealth is a private, not-for-profit community health center established in the community in 1975. We provide quality health care services for the entire family as a Federally Qualified Health Care Center with membership in the Texas Association of Community Health Centers.

     

    We are always looking for dedicated, talented professionals willing to share their hearts with those we serve. Being part of our team means performing to a higher standard. AccessHealth's providers, employees, volunteers and board members will collaborate with patients, their families and other community organizations to enable patients to achieve a personal state of wellness. We address our patient's physical, social, and psychological needs through the offering of high quality services with compassion, competence and integrity.

     

    Responsibilities

    As our Patient Service Coordinator, you will be responsible for performing a variety of tasks, to include; providing excellent customer service via phone and in-person interactions; making patient appointments; screening for eligible services; collecting payments; checking patients in and out. In addition the Patient Services Coordinator works collaboratively with other departments, to include staff in support of direct patient care, to promote an environment that fosters patient trust and comfort.  Patient Services Coordinators will be trained in all patient access service areas.

     

    Call Center: 

    1. Answers phones in an exceedingly customer friendly manner.
    2. When scheduling appointments, verify and update patient demographic and insurance information, reason for appointment, and informing patient of any existing balances or payments due.
    3. Provides information to callers, in accordance with the clinics Policies and Procedures, transfers calls appropriately and as needed, and works with the Shift Leader and Manager to ensure adequate coverage at all times.
    4. Communicates patient requests to clinical staff via phone notes or in person for special circumstances.

    Registration:

    1. Interviews patients and gathers documentation to determine financial eligibility.
    2. Assists patients with completing applicable forms, if necessary.
    3. Shows evidence that patient was screened for the potential eligibility of offered programs.
    4. Income is appropriately and accurately calculated and documented in patient's record, or presumptive eligibility is completed if verification to achieve full eligibility is lacking.
    5. Issues appropriate statement of services to applicant when eligibility determination has been made and ensures all documents and consents are signed by all required parties.
    6. Receives and answers telephone and walk-in inquiries and performs check-in for New patients.

    Front Desk:

    1. Welcomes and greets patients, visitors and staff in a manner that creates a positive customer experience.
    2. Maintains sign-in system and determines purpose of visit to facilitate smooth patient flow.
    3. Verifies method of payment for services and collects data and/or payment as appropriate.
    4. Informs patient of existing balances notated in account and if necessary, refers them to the billing specialist to make payment arrangements.
    5. Maintains provider schedule by communicating with patients to confirm appointments.
    6. Observes the waiting area, office files, and front desk areas to ensure they are organized and neat.
    7. Responsible for safeguarding, collecting and generating daily reports for all monies received.
    8. Collects and verifies patient insurance information.

     Check-Out:

    1. Creates daily batches and prepares for billing review.
    2. Greets and check-out all patients as they are leaving their appointment.
    3. Reviews services received and determines if additional monies are owed.
    4. Makes return appointments based on the providers' request.
    5. Maintains the work list to ensure all patients are accurately checked-in and checked-out.

    All Areas:

    1. Demonstrates exceedingly high customer service at all times.
    2. Practices confidentiality and privacy protocols in accordance with clinic and HIPPA regulations.
    3. Exercises problem-solving and conflict resolution skills when handling patient or staffing complaints; referes to shift leader or manager as needed.
    4. Maintains restricted areas by safeguarding keyless entry cards, entry codes and computer system passwords.
    5. Performs duties in support of successful and proper EHR use.
    6. Willingness to work evenings and/or weekends.

    Qualifications

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

     

    One year of work experience in a medical setting or three years of customer service/receptionist experience required.

    1. Familiarity with office machines, such as computers, faxes, photocopiers.
    2. Knowledge of basic math, billing and insurance principals.
    3. Must have excellent customer service and interpersonal communication skills.
    4. Cultural sensitivity and demonstrated ability to work with a diverse group of people.
    5. Demonstrates flexibility to accommodate the changing needs of the department.
    6. Must have a strong work ethic and the ability to handle a variety of tasks.
    7. Prior administrative or clerical experience in clinical or community-based setting highly preferred.
    8. Bilingual (Spanish) speaking preferred.

    EEO Statement

    AccessHealth is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: AccessHealth is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at AccessHealth are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. AccessHealth will not tolerate discrimination or harassment based on any of these characteristics. AccessHealth encourages applicants of all ages.

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